Returns & Exchanges Policy

We want you to love your new look, which is why we offer a hassle-free 30-day return policy for all hair products in their original, unaltered condition. Please ensure the lace remains uncut and the hair has not been chemically treated or washed to qualify for a full refund.

1

Initiate Your Request

Log into your account or visit our returns portal with your order number and email address to start the process.

2

Pack Your Product

Carefully place the hair in its original packaging, ensuring all tags, gifts, and accessories are included in the box.

3

Ship It Back

Print your prepaid shipping label and drop the package off at any authorized carrier location within 7 days of approval.

4

Receive Your Refund

Once our quality control team inspects the item, your refund will be processed back to your original payment method within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing